Booking Faqs
We believe the best results come from clarity, communication, and expert guidance. Below you’ll find answers to our most frequently asked booking questions to help you feel confident before your appointment.
HOW DO I KNOW WHICH COLOR SERVICE TO BOOK?
We’ve designed our menu to guide you into the experience that best fits your hair history and goals.
• The Full Look is best for new clients, major changes, or anyone who hasn’t lightened their hair in over 6 months.
• The Partial Look is ideal for maintaining brightness and dimension 3–6 months after a Full Look.
• Mini Maintenance Look is perfect for subtle refreshes within 4 months of a Full or Partial Look.
If you’re still unsure, we’re happy to help — simply reach out prior to booking.
• The Full Look is best for new clients, major changes, or anyone who hasn’t lightened their hair in over 6 months.
• The Partial Look is ideal for maintaining brightness and dimension 3–6 months after a Full Look.
• Mini Maintenance Look is perfect for subtle refreshes within 4 months of a Full or Partial Look.
If you’re still unsure, we’re happy to help — simply reach out prior to booking.
ARE TREATMENTS INCLUDED WITH COLOR SERVICES?
Yes. All color services include our Signature Repair System, featuring:
✔ Bond builder
✔ 3-step repair treatment
✔ Customized gloss
We prioritize hair health and long-lasting results with every service.
✔ Bond builder
✔ 3-step repair treatment
✔ Customized gloss
We prioritize hair health and long-lasting results with every service.
WHY ARE PRICES LISTED AS “STARTING AT”?
Our pricing reflects the time, expertise, and customization required for each service.
Final pricing may vary based on:
• Hair length and density
• Desired result
• Previous color history
• Stylist level
All details are reviewed during your consultation before we begin.
Final pricing may vary based on:
• Hair length and density
• Desired result
• Previous color history
• Stylist level
All details are reviewed during your consultation before we begin.
HOW LONG WILL MY APPOINTMENT TAKE?
Appointment length varies depending on your service and hair needs.
• Full Look: 4–6 hours
• Partial Look: 3–5 hours
• Mini Maintenance Look: 2–4 hours
• Color Corrections: Minimum of 5 hours
We never rush services — your time is intentionally scheduled.
• Full Look: 4–6 hours
• Partial Look: 3–5 hours
• Mini Maintenance Look: 2–4 hours
• Color Corrections: Minimum of 5 hours
We never rush services — your time is intentionally scheduled.
DO YOU OFFER CONSULTATIONS?
Yes. Consultations are included with all services.
For Color Corrections or major transformations, an in-person consultation is required prior to booking.
For Color Corrections or major transformations, an in-person consultation is required prior to booking.
WHAT IS YOUR CANCELLATION POLICY?
We kindly ask that all appointments be canceled or rescheduled at least 48 hours in advance.
Cancellations or no-shows within 48 hours are subject to a fee of up to 50% of the scheduled service total.
This policy allows us to respect our artists’ time and accommodate other guests.
Cancellations or no-shows within 48 hours are subject to a fee of up to 50% of the scheduled service total.
This policy allows us to respect our artists’ time and accommodate other guests.
CAN I SWITCH OR DOWNGRADE MY SERVICE AT MY APPOINTMENT?
Your service is confirmed based on your booking selection and consultation.
If your goals change, service adjustments are made based on stylist availability and hair needs, and pricing will reflect the service performed.
If your goals change, service adjustments are made based on stylist availability and hair needs, and pricing will reflect the service performed.
WHAT IF I’M NOT HAPPY WITH MY RESULTS?
Your satisfaction is important to us.
If you have concerns, please contact us within 7 days of your appointment so we can assess and make appropriate adjustments.
We do not offer refunds, but we are happy to refine results when notified within this timeframe.
If you have concerns, please contact us within 7 days of your appointment so we can assess and make appropriate adjustments.
We do not offer refunds, but we are happy to refine results when notified within this timeframe.
CAN I REQUEST A SPECIFIC STYLIST?
Yes. You may request a stylist during booking.
Pricing may vary based on stylist level and experience.
Pricing may vary based on stylist level and experience.
WHAT SHOULD I DO BEFORE MY APPOINTMENT?
• Arrive with clean, dry hair unless instructed otherwise
• Bring inspiration photos if helpful
• Be open and honest during your consultation
• Trust the process — we’re here to guide you
• Bring inspiration photos if helpful
• Be open and honest during your consultation
• Trust the process — we’re here to guide you
STILL HAVE QUESTIONS?
If you need additional guidance before booking, please contact us.
Our team is happy to assist you in selecting the best experience for your hair goals.
Our team is happy to assist you in selecting the best experience for your hair goals.